This page provides information on purchasing methods, shipping, returns, etc. Click on the table of contents above to jump to each explanation.

How to purchase

Please select the product and add it to your cart.

Enter your shipping and payment information at the checkout screen, then place your order. You will automatically receive an order confirmation email.

Your item will be carefully packaged and shipped, and you will receive a tracking number once it has been shipped.

About payment methods

The Tone Collective offers a variety of safe and convenient payment methods.

<Payment methods available>

Credit cards and debit cards

• JCB
• Visa
• Mastercard
• American Express

We accept the major card brands listed above.

Speed ​​Checkout

If you are in a hurry or would like to shop more conveniently, you can also use the following payment services.

• Shop Pay
• Apple Pay
• Google Pay

What is Shop Pay ?

Shop Pay is a payment service that makes shopping much easier from the next time you sign up.

Shop Pay features:

Complete your purchase in seconds. <br>You can save your payment information and shipping address, so you won't need to enter them again.

Register once and use anywhere
You can use the same registration details at all online stores that accept Shop Pay .

Even if this is your first time using Shop Pay at our store, you can use the same account for fast checkout at other Shop Pay- enabled stores.

If you already use Shop Pay at other stores, you can easily shop with us from the first time.

Easy to use on your smartphone
Verify your identity with a verification code sent by SMS or email

If you select Shop Pay when you place your first order, your next purchase will be even smoother.

About safe transactions

All payments are protected by industry-leading security standards.

• PCI-compliant secure payment system <br>Compliant with credit card industry security standards
• Encrypted communication <br>Your card information is encrypted and processed securely
• Fraud Prevention <br>Automatically monitors all transactions to prevent fraud
• 3D Secure compatible <br>Additional identity verification is performed as needed, ensuring safer payments

The Tone Collective uses Shopify Payments ' secure payment system to protect your sensitive information, so you can shop with peace of mind.

About Shipping

Delivery company

・Domestic shipping: Yamato Transport or Sagawa Express (cannot be selected)
・Overseas shipping: Currently in preparation. Please contact us for details.

Shipping Fee

Nationwide flat rate of 1,000 yen (excluding tax)

*Shipping is free for orders over 15,000 yen (excluding tax).

Shipping period

Your order will be shipped within 4 business days from the day after your order is placed.

Example: If you place an order on Wednesday, December 17, 2025, your order will be shipped from Tokyo by Tuesday, December 23 at the latest.

However, shipping may be delayed due to the New Year's holidays, long consecutive holidays, summer holidays, busy periods, traffic conditions, weather, etc. Scheduled store closures will be announced in advance on the business calendar.

tracking number

After shipping, we will email you the tracking number.

Shipping Notes

We will carefully package your items before delivery, but if there is any damage during delivery, please contact us within 7 days of receiving the item.

Business Day Calendar

Returns and Exchanges

[Important] Characteristics of vintage products

All of the products we handle are second-hand or dead stock, and are old even if unused.

We try to provide as much information as possible about any damage or stains using photos and text, but please understand that it is difficult to fully describe the condition of the item before making a purchase.

The unique texture and minor signs of wear of vintage items are described in the product description and are not grounds for return.

Care in stores: With the exception of some items such as leather goods, we use clothing care appliances in Japan to disinfect, deodorize, remove wrinkles, and refresh items as cleanly as possible.

Some items have been professionally repaired or cleaned, and this will be noted on the product.

[Opening campaign in progress] Until the end of March 2026

To celebrate the store's opening, we are offering a more flexible return policy than usual.

◆ Cases where returns are possible

• Size and color variations (only during the campaign period)
• If you receive a product that is different from the one you ordered
• If the product is seriously damaged or defective
• If there is a major problem that is not mentioned in the product description

◆ Return Policy

• Please contact us within 7 days of receiving the product.
• Only unused and with tags
• Worn, washed or un-tagged items cannot be returned
• Items that are damaged or soiled due to customer reasons cannot be returned.

◆ About return shipping fees

[In the case of a store-related problem]

• If the product is incorrect, damaged, or defective, we will cover the return shipping costs.
• We will refund the full amount of your order, including shipping costs.

[In the case of customer convenience]

• If the size or color is different from what you expected, you will be responsible for the round-trip shipping costs.
• Please return the item to us prepaid (customer's responsibility).
• If the item was sent cash on delivery, the shipping fee will be deducted from the refund.

After April 2026: Standard return policy

After the opening campaign ends, returns will only be accepted in the following cases:

◆ Cases where returns are possible

• If you receive a product that is different from the one you ordered
• If the product is seriously damaged or defective
• If there is a major problem that is not mentioned in the product description

*We do not accept returns due to differences in size or color.

◆ Return conditions and return shipping fees

• Please contact us within 7 days of receiving the product.
• Only unused and with tags
• Return shipping costs will be borne by our store

[Return procedure]

1. Contact (customer side)
Please contact us at ttc@kazepro.com or via the contact button within 7 days of receiving the product.

• Name
• Order number
• Product number you wish to return (a 5-digit number beginning with TC: e.g. TC25001)
• Reason for return

2. Return authorization (store side)
If a return is possible, you will be sent a return address and instructions on how to return the item.

*Items returned prior to return authorization will not be accepted.

3. Returning the product (customer side)
Please follow the instructions and pack and return the product within the specified time limit.

4. Inspection and refund approval (store side)
Once your return has been received and inspected, we will let you know whether your refund will be approved or not.

5. Refund Processing <br>If your refund is approved, you will automatically receive a refund to your original payment method within 1-2 weeks. It may take some time for your credit card company to process and pay your refund.

*If you have not received your refund within 16 business days of your return being approved, please contact us at ttc@kazepro.com.

*Due to privacy concerns, we may not be able to obtain information regarding credit card approval or refund processing.

[About exchanges]

Exchanges are not accepted.

FAQ: Frequently Asked Questions

Q: Can you tell me the country of manufacture?
A: Yes, if the tag is still attached or if we can find out from the person who gave it to us, we will write the country name on the product page. The country name will be written as it is on the tag.

Q: Can I check the condition of the product by its rank?
A: No, The Tone Collective does not grade the condition of instruments. However, we do our best to provide clear information about any damage using text and photos.

Q: Can you ship overseas?
A: We are currently preparing it.

Q: Do you buy?
A: No, we do not purchase items.

【inquiry】

If you have any questions, please contact us at ttc@kazepro.com or by clicking the contact button.